In spite of the gesture being relatively small in the big scheme of things, there is a succinct take away. A young lady was going to miss her flight for $50 over the cost of a new American Airlines policy of charging for carry-on luggage. Her credit cards weren’t working because of an international restriction and American Airlines wouldn’t take cash!
This behemoth of a corporation was about to deny a woman her flight because they wouldn’t take a perfectly legal form of payment in lieu of a new charge policy. This good Samaritan football player, Jermaine Gresham, not only saw through the ridiculousness of the situation but stepped forward in generosity.
There is way too much of this idiocy happening at all levels of human interaction. Workers want to feel empowered but when they’re put into a position to showcase the corporate image of customer service and goodwill, they inevitably fail for reasons of misplaced ego, stubbornness, closed mindedness, or unfortunately the ugliest of reasons – rigid staunch policy dictated from aloof management teams.
These large corporations patronize from their oligopoly and expect you to forget instances of brain cramp. On the one hand, these corporations want to empower their people but when the unique situation arises to display sensitivity at just the right time, companies and employees fail. On the one hand it’s amusing to witness the faltering as an expected response to a digital faceless world but on the other hand, it’s disappointing to see the so called professionals lack professionalism at every turn.
Should a corporation be required by law to accept cash as a means of payment when cash is the purest form of money? Oh, it’s not the purest form you say? Hmmm…..a topic for another day.