Category Archives: Lifestyle

Customer Service is an Art

It’s an art that doesn’t pay that much hence the artists are often not of Rembrandt calibre.

This past Friday, I thought hmmm, let’s stop into xyz hotel and get a glass of wine and maybe dinner after work. Great, the lounge menu at reception mentioned a special on the house red at $5.50 and I thought….that would work.  We’ll stop in and see what’s also on the menu.

There’s like three parties in the whole place of which I am one.  Couple of gents sit down at the next table over and one seems to have a cold.  I’m none too impressed having just got over one.

Linguini was average at best.  Guy next table over isn’t exactly protecting others from his germs.  I figure – okay I’m outta here.  One server has three whole tables to work but I find myself standing for an inordinate amount of time at the till waiting for him to show up.  I figure okay…..he has other tasks on a slow Friday night.  Upon tracking him down out in the restaurant area he comes over and rings up the bill.  He tells me the tab and I ask, “are you sure that’s correct.”  He says yes.  $9 for the wine and $16 for the linguini.  Oh. So you are certain you are correct.  He says yes again.  I say – hmm.  I thought I read $5.50 for the wine on the advertisement at the entrance.  Then he walks over to check it and comes back and exclaims, “oh you are right – I never work Friday nights”.  I can’t even describe the tone in his voice the first time he exclaimed he was right.

I know…you can’t count how many times this has happened to you.

Ceroc in Calgary

It’s been very fun to learn ceroc in Calgary.  Beginners are welcome to every class of this U.K form of modern jive every Monday up in the Thorncliffe community centre and at the Barn in Shawnessy on Tuesdays.  Darren and Claire have a colorful history giving lessons back in England.  Calgary is lucky to have them and you will too because ceroc can be danced to so many genres of music.  It’s all predicated on an eight beat even count and there’s a tremendous variety of tunes that fits this rhythm.  These easy going instructors promote basic patterns at the start of every session.  Then there’s a breakout to more intermediate moves once the hall starts to whisper with the whirl of dancers gliding to the delight of select medleys prepared by Darren.

Come alone because partners rotate throughout the evening or bring that special someone whom will thank ye for a great night out.

Our Longest Days

June 24, 2007

June is my favorite month because of the late sunset and the emergence of female mid riffs not to mention our longest days. I can loiter around the tennis court with acquaintances made while looking for hitting partners. It’s refreshing learning about the lives of new people. The paved trails have been groomed for blading, and the driving range fills with hopefuls that the swing will be better this year. People seem to reach out a bit more in the spring. Vacation planning hits full stride with families more engaged as school winds down. The soccer pitch behind my home is abuzz with cheers of triumph.

June is also a time where we look forward to the Stampede here in Calgary (1st week in July). There are many cynics that observe the “Greatest Outdoor Show on Earth” as over commercialized and too expensive. Well. I suppose another source of income would help! The events are very well organized and few details are left amiss. It is a time when the whole city likes to spend and celebrate.

Busted Out

June 2, 2007

The sly poker players realize that they’ll bust out many more times than make trips to the final table. Family, friends, and associates will look upon them as operating with a few loose screws but the brave soldiers on fully cognizant that with practice comes experience and ultimately an adjustment in conditioning and ultimately success. However; the stubborn seldom succeed. The conditioned response must remain pliable and accepting of the cards that are dealt. In fact the inkling affinity of some conspiracy against success must evaporate from any hint of operation in the subconscious mind for the cards to start falling in favor. Such is often the way in life.

I met a smart 23 year old young man in a line up today. Upon learning that he was working in production for a steel fabrication company, I was surprised given that he had the look of a college preppie. Good on him to exploit a red hot economy right now while his friends spend the big bucks on tuition. I was impressed by his open mind. Youth have no fear because they’ve had fewer hands to play but are keen to engage in a heads up confrontation. Fold’em or raise, most winners take stabs at the pot.